What you will do - Get up to speed on current processes and environments. - Assist in the creation of proper guidelines in regard to priority. - Help to document and clearly define the tasks to be performed by the team. - Identify and remove blockers that may affect the support team's performance. - Set up escalation lines. - Pave the road for easier and more successful onboarding. - Clearly Identify any missed/changed technical need of the project. - Provide regular updates on meetings on the …